If you need support, you can always contact us at: support@sortwizard.com.
Or call: 314.567.0552 for personal support with your installation.
Troubleshooting tips:
In general, if you are having trouble uninstalling and reinstalling the
SortWizard is not going to be the solution. Trouble mostly results from
incorrect user or server information.
Error #1: If you have firewall and you cannot login to the SortWizard
server you might have port 18 and 20 blocked. Open port 18 and 20 in the
firewall and try again.
Error #2: If you are having a SortWizard Server login problem - go to the
SortWizard home page and check out the "SW
Server Status" at the top left of the page. If you see anything other than a
green light then you should click on the Service Status link for the status
information.
For Subscription Renewals:
If you just renewed your subscription, all you need to do is restart your
SortWizard.
For Subscriptions with Add-on Modules:
Download the zip your ordered below and
follow the downloading and UnZip instructions on that page.
To download Adrian Manz's Around the Horn
add-on module files go to:
click here.
To download the Jeff Cooper's add-on modules file go to
click here. The password to open the
Zipped files is: "blueskies